What Are Global Capability Centres?
A GCC is a dedicated offshore entity that a company establishes in another country to house and manage specific business functions. Unlike outsourcing to a third party, a GCC gives you direct ownership of your offshore operations.
Pinnacle helps companies across the UK, Ireland, USA and beyond design, build and operate their GCC in India under BOM or BOT models.
Our Engagement Models
Two distinct models designed to give you the right level of ongoing involvement.
Build Operate Manage
Pinnacle builds and manages your GCC on an ongoing basis
The BOM model is for companies that want a dedicated offshore capability centre without the operational complexity. Pinnacle designs, builds and operates your centre on your behalf.
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Full end-to-end setup and management by Pinnacle
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Dedicated offshore team working exclusively for you
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Ongoing HR, compliance and operational oversight
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Scalable from small team to large centre
Build Operate Transfer
Pinnacle builds and operates, then transfers ownership to you
The BOT model is for companies with a long-term strategy to own and operate their India presence independently. Pinnacle manages during an agreed transition period.
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Pinnacle manages setup, hiring and operations
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Agreed timeline for transfer of ownership
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Knowledge transfer and capability building
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Full legal and compliance support during transition
What We Build
Offshore teams across a wide range of business functions.
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Finance and Accounting
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Operations and Back-office
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Customer Service and Support
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Marketing and Content
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HR and People Operations
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Data and Analytics
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Research and Development
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Technology and Engineering
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And More
Why Choose Pinnacle for Your GCC?
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End-to-End Setup
Legal entity, infrastructure, talent, management.
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Deep India Talent Network
Established pipeline across all major functions.
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Flexible Engagement
BOM for ongoing management. BOT for eventual independence.
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Proven Track Record
Full-time, part-time or pay as you go.
Why India for Your Global Capability Centre?
India is the world's leading GCC destination, home to over 1,600 centres operated by global companies.
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Unmatched Talent Pool
Over 1.5 million engineering, finance and business graduates enter the workforce every year.
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Significant Cost Advantage
World-class teams at a fraction of UK, Ireland or USA onshore costs.
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English Language Proficiency
One of the largest English-speaking professional workforces globally.
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Mature Outsourcing Ecosystem
Decades of global outsourcing experience and infrastructure.
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Favourable Time Zone
Strong UK/Ireland overlap and extended US coverage.
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Government Support
Favourable policies, SEZs and investment incentives for GCCs.